Terms and Conditions

Last updated: May 30, 2026

1. Acceptance of Terms

By accessing or using EstiaHub (“the Service”, “the Platform”), you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you (“User”, “you”) and EstiaHub (“we”, “us”, “our”). By registering for an account, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Service

EstiaHub is a cloud-based property management platform that enables landlords and property managers to manage properties, tenants, leases, payments, maintenance requests, documents, and related activities. The Service is provided on a subscription basis across multiple plans, ranging from a free tier to paid plans with higher usage limits.

Feature availability and usage quotas are defined by the plan you subscribe to. Current plans, limits, and pricing are available on our Pricing page, which forms part of these Terms by reference.

3. Account Registration and Security

To use the Service you must create an account. You may register by:

  • Providing an email address and password, or
  • Authenticating via Google OAuth (Google LLC), or
  • Authenticating via Microsoft OAuth (Microsoft Corporation).

You agree to:

  • Provide accurate, current, and complete registration information.
  • Maintain the security of your password and not share your credentials.
  • Notify us immediately at [email protected] if you suspect unauthorised access to your account.
  • Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Subscriptions, Billing, and Payments

4.1 Subscription Plans

Paid subscriptions are billed on a recurring monthly basis. By subscribing to a paid plan, you authorise us to charge your payment method automatically at the start of each billing period.

4.2 Payment Processing

All payments are processed by Stripe, a third-party payment processor. By making a payment, you agree to Stripe's Terms of Service. We do not store your full payment card details; these are handled exclusively by Stripe.

4.3 Pricing and Taxes

Prices are displayed in Euros (€) and are exclusive of any applicable taxes unless stated otherwise. You are responsible for any VAT, sales tax, or other taxes applicable to your subscription based on your jurisdiction.

4.4 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' advance notice of any price increase via email or an in-app notification. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4.5 Failed Payments

If a payment fails, we may retry the charge and will notify you. Continued failure to pay may result in downgrade to the Free plan or suspension of your account.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to paid features until that date. We do not provide prorated refunds for unused days within a billing period.

5.2 Refunds

All subscription fees are non-refundable except where required by applicable consumer protection law. If you are an EU or UK consumer, you have a 14-day statutory right of withdrawal from the date of first purchase, provided you have not yet accessed the paid features. Once you access paid features, the right of withdrawal is forfeited in accordance with Article 16(m) of the EU Consumer Rights Directive.

5.3 Account Deletion

You may delete your account at any time. Upon deletion, your data will be removed in accordance with our Privacy Policy.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Upload, transmit, or store unlawful, fraudulent, defamatory, or harmful content.
  • Impersonate any person or entity or misrepresent your affiliation.
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Use automated tools (bots, scrapers) to access the Service without our prior written consent.
  • Transmit malware, viruses, or any destructive code.
  • Harass, abuse, or harm tenants, other users, or third parties through the platform.
  • Use the Service to store or process unlawful tenant data or discriminate against tenants in violation of applicable housing or equality laws.

We reserve the right to suspend or terminate your account immediately for any violation of this section.

7. User Content and Data

7.1 Ownership

You retain all ownership rights to the data and content you upload to the Service (“User Content”), including property details, tenant records, documents, and payment data.

7.2 Licence to Us

By uploading User Content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your content solely to provide the Service to you.

7.3 Tenant Data Responsibility

You are solely responsible for ensuring that any personal data relating to your tenants is collected, stored, and shared in compliance with applicable data protection laws (including GDPR). You act as a data controller in relation to your tenants' personal data; we act as your data processor. A Data Processing Agreement is available upon request.

7.4 Data Accuracy

You are responsible for the accuracy of all data entered into the platform. We are not liable for decisions made based on inaccurate data you have entered.

8. Intellectual Property

All rights, title, and interest in and to the Service — including its software, design, trademarks, logos, and documentation — are owned by EstiaHub or its licensors. Nothing in these Terms grants you any right to use our trademarks or branding without prior written consent.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purposes during the term of your subscription.

9. Third-Party Services

The Service integrates with the following third-party services. Your use of these services is subject to their own terms:

We are not responsible for the availability, accuracy, or practices of any third-party service.

10. Service Availability and Modifications

We aim to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance that temporarily affects availability; we will endeavour to provide advance notice where possible.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes that adversely affect your use, we will provide at least 30 days' notice where reasonably practicable. If we permanently discontinue the Service, we will provide reasonable advance notice and tools to export your data.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. Limitation of Liability

To the maximum extent permitted by applicable law, EstiaHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption, arising from or related to your use of the Service, even if advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim, or (b) €100.

These limitations do not apply to liability that cannot be excluded by law, including under EU consumer protection legislation.

13. Indemnification

You agree to indemnify and hold harmless EstiaHub, its officers, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) any User Content you upload; (c) your violation of any applicable law or third-party rights, including the rights of your tenants.

14. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and deleting your account. We may terminate or suspend your access immediately and without notice if you materially breach these Terms, engage in fraudulent activity, or if required to do so by law.

Upon termination, your right to use the Service ceases. Sections relating to intellectual property, limitation of liability, indemnification, and governing law will survive termination.

15. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our data practices as described therein. We comply with the General Data Protection Regulation (GDPR) and applicable national data protection laws.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or an in-app notification. The updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Ireland (or the jurisdiction in which EstiaHub is registered), without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved amicably by contacting us at [email protected]. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of the applicable governing jurisdiction.

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and EstiaHub regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
  • No Waiver: Failure to enforce any right or provision of these Terms will not constitute a waiver of that right.
  • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor in the event of a merger, acquisition, or sale of assets.
  • Force Majeure: We will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of government, or internet outages.

19. Contact Us

If you have any questions about these Terms, please contact us:

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